Disni ingin saya berkongsi sedikit principle yg terdpt didlm buku "how to win friends & Influence People by Dale Carnegie. Semoga kita semua dapat manfaatnya.
Part One
Fundamental Techniques in Handling People
1. “ If you want gather Honey,Dont Kick Over the Beehive”
Principle 1 =Don’t Criticize, condemn or complain.
The Big Secret of Dealing with People.
Principle 2 = Give honest and sincere appreciation.
3. He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way”
Principle 3 = Arouse in the person an eager want.
Part Two
6 Ways to Make People Like You
1. Do this and You’ll Be Welcome Anywhere
Principle 1 = Become genuinely interested in other people.
2. A Simple Way to Make a Good First Impression
Principle 2 = Smile
3. If you Don’t Do This, You Are Headed For Trouble
Principle 3 = Remember that a person’s name is to that person the sweetest and most important sound in any language.
4. An Easy Way To Become A Good Conversationalist
Principle 4 = Be a good listener. Encourage others to talk about themselves.
5. How to Interest People
Principle 5 = Talk in terms of the other person’s interests.
6. How to make people like you instantly
Principle 6 = Make the other person feel important and do it sincerely.
Part Three
How to Win People to Your Way of Thinking
1. You can’t Win An Argument
Principle 1= The only way to get the best of an argument is to avoid it.
2. A Sure way of Making Enemies and How to Avoid It
Principle 2 = Show respect for the other person’s opinions. Never say, “You’re wrong”.
3. If you’re Wrong, Admit It
Principle 3 = If you are wrong admit it quickly and emphatically.
4. A Drop of Honey
Principle 4 = Begin in a friendly way.
5. The Secret of Socrates
Principle 5= Get the other person saying “yes,yes” immediately.
6. The Safety Valve in Handling Complaints
Principle 6 = Let the Other person do a great deal of the talking.
7. How to Get Cooperation.
Principle 7 = Let the other person feel that the idea is his or hers.
8. A Formula That Will Work Wonders For You.
Principle 8 = Try Honestly to see things from the other person’s point of view.
9. What Everybody Wants
Principle 9 = Be sympathetic with the other person’s ideas and desires.
10. An Appeal That Everybody Likes
Principle 10 = Appeal to the nobler motives.
11. The Movies Do It. TV Does It. Why Don’t You Do It
Principle 10 = Dramatize your ideas.
12. When Nothing Else Works, Try This
Principle 12 = Throw down a challenge.
Part Four
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment.
1. If You Must Find Fault, This is The Way To Begin
Principle 1= Begin with praise and honest appreciation.
2. How to Criticize And Not Be Hated For It.
Principle 2= Call attention to people’s mistakes indirectly.
3. Talk About Your Own Mistakes First
Principle 3= Talk about your own mistakes before criticizing the other person.
4. No One Likes To Take Orders
Principle 4 = Ask question instead of giving direct orders.
5. Let The Other Person Save Face
Principle 5 = Let the other person save face.
6. How to Spur People On To Success
Principle 6= Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish your praise”.
7. Give A Dog A Good Name.
Principle 7= Give the other person a fine reputation to live up to.
8. Make the Fault Seem Easy To Correct
Principle 8= Use encouragement. Make the fault seem easy to correct.
9. Making People Glad To Do What You Want
Principle 9 =Make the other person happy about doing the thing you suggest.
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